Shipping policy

Orders typically ship within 3 business days. Our hours of operation are Monday through Friday, 9:00am – 5:00pm EST; Carson Elizabeth Kids is closed on weekends and US bank holidays. Orders received after 5 pm EST, on weekends or on bank holidays will be processed the following business day and will ship 3 business days after that. 

You will be able to choose your preferred shipping service at checkout. Please note that neither UPS nor USPS currently guarantee delivery times, with the exception of USPS Express Mail. If you select a shipping service other than USPS Express Mail, actual delivery times may be be longer than the usual estimated times during periods of high volume. We are unable to offer refunds due to a package being delivered late as the time it takes UPS or USPS to deliver a package is completely beyond our control.

If your order is time-sensitive, we recommend selecting USPS Express Mail. If you choose Express Mail and your package is not delivered on time, you will be eligible for a shipping refund. 

Free shipping promotions are eligible on orders shipped to US addresses only and will be shipped via USPS Ground Avdantage, regardless of the shipping method selected at checkout.